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Return, Exchange and Discount Policy

Review the complete policy before submitting your request online. Items will be returned at customer's expense.  

RETURNS & EXCHANGE POLICY

Cosmetics:  If you are unhappy with your purchase for any reason, you may return or exchange the unused portion, in its original container and label. We will refund the amount of the product as it is listed on your receipt.

Gifts with Purchase: Gifts with purchase are nonrefundable and can not be exchanged. 

Gift Cards (Cards, eGift Cards, Certificates and Vouchers): Unused gift cards may be returned or exchanged for their original purchase price within 60 days of their original date of purchase. This includes stolen or damaged cards.  Partially used gift cards are not eligible for returns or exchanges. 

Accessories:  Accessories may be returned or exchanged for their original purchase price within 30 days of their original date of purchase. Accessories must be new, unworn, unused and undamaged.

Shipping, Delivery, Packaging, Raw Ingredients, Custom Orders, Party Favors, Clubs/Program Memberships, Food, Perishable Goods, Editable Items, Flowers (All like items): All sales are final.

Discount/ Redemption Codes: These items are not redeemable for cash. Only one discount code may be applied at a time. Discounts cannot be combined, under any circumstance. Discounts do not apply to previous purchases. 

Orders Damaged In Transit: Utilize your carrier insurance to reclaim the value of your order. Insurance is included on all orders. 

Submit your return or exchange request at the following link, https://track.shipstation.com/f/r/f/5smcof55w4JcYfOkft1gDg%3D%3D.  

PRODUCT RECALLS

Product recalls are entitled to a full refund or exchange. To quality, product with original label and batch number must be returned. All recalled products will be listed on our Product Recalls page on our main website.

VERIFICATION

Purchase verification is necessary for all returns, exchanges and refunds. Original product and RMA confirmation must be returned to Butter Angels LLC®. 

PROCESS

An email confirmation will be sent once your item is received. If approved, your refund and or exchange will be processed within 10 business days from receipt of item. Paypal will be used for cash refunds; all other payment will be returned to all other payment methods within 10 business days. Please contact your payment method institution to check on refund status. Shipping costs may be deducted from the total refund or exchange total. Customers are responsible for all costs associated with returning refunds, and exchanges.  Shipping or delivery costs must be paid within 14 days of the denial of the item will be disposed.

SHIPPING AND LOCAL DELIVERY

Returns and exchanges may be mailed to Butter Angels, 111 Mill Pond Rd, Powdersville, SC 29642. Include your items and RMA print out. Customers are responsible all shipping costs to include taxes and duties. Always utilize a traceable shipping method, such as USPS with delivery confirmation, FEDEX, or UPS. Include enough insurance to cover the value of the item. We can not guarantee that we will receive your returned item. If you choose to print a return label from us, the cost of shipping (to include tax, duties and handing fees) will be removed from your return/exchange value. 

UNDELIVERABLE ADDRESSES 

Delivery methods include, but are not exclusive to, download, email, shipping, and local delivery, or face to face transactions. Any method for which purchases or gifted items are given to the customer or their chosen recipient should be considered a delivery. Shipping costs will not be refunded for shipments shipped to undeliverable addresses. It is the customer's responsibility to track the missing package. 

Review the complete Return and Exchange Policy prior to shipping your returned items.