Wholesale and Private Label Terms and Conditions
Wholesale and Private Label
We reserve the right to make changes to the terms and prices at any time without notice. We also reserve the right to cancel or reschedule an order for any reason.
Minimum Order: $150.00 plus shipping; minimum quantities are listed on Wholesale Line Sheet and Product Information.
Payment: Credit Card (Visa, MasterCard, Discover), PayPal, Lay Buy. Full payment is required before shipping.
Deposit: A 50% non-refundable deposit is required before production begins. Deposits are not refundable, but will be subtracted from complete total. Paying the order in more than one payment is considered utilizing a payment plan, which will incur a processing fee of 0.9% per transaction. Merchant gateway may change their fees and terms at anytime without notice.
Taxation: Orders not supported by the business Tax ID/FEIN and/or South Carolina Resale Certificate (ST-8A) are subject to local, state and federal tax. Private label client provides their own packaging (containers, bottles, jars, labels, shrink wrap, etc) unless otherwise negotiated. Custom orders, to include favors, gifts and other custom items, are not refundable.
Consultation: Consultations are $26 per hour. 50% of the initial consultation will be credited to the total of the order if the order is made within 14 days of the initial consultation date.Consultations must be prepaid, are not prorated and do not carrying over.
Shipping: Clients are responsible for shipping. Shipping options include USPS, FedEx and UPS. If you choose to use your account number for the order, please specify during consultation. Cost will be based on weight and destination. A shipping quote will be provided prior to commitment. Shipments will be only be delivered with an adults signature.
Drop Shipping: Client will pay a $0.50 fee + individual order shipping cost per item shipped.
Local Delivery: Local delivery is available and must be prepaid per Local Delivery Schedule. An adult must be present to accept and sign for delivery. Client is responsible for any additional costs associated to Local delivery or shipping if order is not accepted or rejected due to incorrect, undeliverable address or no available adult to sign for delivery. Cost will be provided in quote.
Shipping Error/Rejection/Damage: Clients are responsible for any additional costs associated to shipping if shipment is rejected due to incorrect or undeliverable location. Butter Angels LLC will only assume the costs if fault is of their own. You must notify our office of any shipping errors or goods damaged in transit within 5 days of receipt of shipment. If Butter Angels is the cause of damage, replacement of goods will be issued, no charge to client. Butter Angels accepts no liability for any loss resulting from the Client’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the Client will be liable for all shipping charges and credited for all merchandise returned in sellable condition, not to include custom order or private label.
Free Delivery: US orders over $500 will receive free FedEx Ground shipping.
Lead Time: Please allow 21 days for processing and production. Time may be adjusted based on order size, customization and inventory. A timeline will be provided prior to commitment.
Return/Exchanges: Client has 5 calendar days to request returns or exchanges. Returns and exchanges will only be provided for damages caused by Butter Angels LLC. Once package is Freight On Board (FOB) it becomes the responsibility of the Client, to include, but not exclusive to, shipment tracking and pick up. All damages incurred in transit must be filed with the carrier. Approved returns or exchanges will receive a credit. All damaged items must be returned to Butter Angels for inspection and approval. Custom orders, to include favors, gifts and other custom items, are not refundable.
Liability: We are fully insured and stand by our products. Retailers will assume all liability of product goods once FOB.
Required Documents: All tax free orders must have Tax/EIN. South Carolina: Must also include South Carolina Resale Certificate (ST-8A).
Samples: Clients may order a sample package up to $30 plus shipping at wholesale discount. If an order is made within 30 days of receiving the sample, the client will receive a $30 credit to their first order.
Product Claims: Any and all medical claims are prohibited to include, but not exclusive, to adjectives and phrases that suggests rejuvenation, restoration, healing, and other terms or phrases that would make Butter Angels products an Over The Counter Drug in the eyes of the Food and Drug Administration (FDA). Any such claims can result in written warning and fines issued by the FDA for both retailer and manufacturer. Retailers are responsible for all fees incurred by or necessary in the correction of such action as approved by the FDA. If the retailer is found at fault, the Wholesale relationship may be immediately terminated.